DSTV fibre internet - Shocking service

If you want fibre internet, don't waste your time with DSTV. I thought I would change my ISP to DSTV, as the package seemed like a good deal. A simple task of DSTV just taking over my already installed Vumatel link from the 1st of August 2024 never happened. I have had to keep phoning since the 1st of August 2024 waiting 25 to 45 minutes before I can even speak to an agent. I have tried the Chatbot on their website which eventually cuts your Chat when their agent takes too long to respond and am now communicating via WhatsApp as this seems to be a cheaper and more responsive method.

I have been **** to numerous times, told someone would phone me or email me, of which none has happened.

Supposedly, there is a configuration problem that they can't create my username and password, but in the interim Vumatel has released my circuit to them.

It's Day 10 that my home does not have internet due to DSTV's incompetence.

I cancelled this order four days ago and they refuse to release my Vumatel circuit to my new ISP until they have collected their wifi router which is ready and waiting for them.

I am now a DSTV hostage and wondering how many more days we have to sit without fibre internet.

I have wasted all my airtime and data on trying to get everything resolved, yet I am still in limbo.

DSTV I don't know how you are still in business with the lack of service you provide your clients.