Dstv Fibre Department Nightmare

Dstv Fibre department is the worst I've been calling both contact center and Fibre department consultants don't know their products. I placed an order(openserve) 1st December 2023, on 6th December router was delivered and installation was to follow. I follow up on my installation 2nd January, vumatel calls to schedule an installation yet I ordered openserve Fibre. I've been on the phone for more than 30 mins and 3 different calls, even Facebook helpline isn't helping. Why sell Fibre when you have no capacity to sell Fibre.