DSTV fibre complaint

On 27 October I responded on a advert by DSTV on face book for fibre @ R699. Next day a very very friendly person phoned me on took my order. On his advise I took a upgrade "@ R1077. I had to hold the line for him to check if there is converge in my area. Took him about 10 minutes!!!He confirmed and the rooter was delivered to my address on 1 November. After more than 22 e-mails and and even more phone calls it was discovered I did not have coverage. On the 17th I already cancelled and said come and collect your rooter which I did not sign for and was still sealed. Never happened. I asked them not less than 5 times!!! Then I got a sms that a debit order will be deducted from my bank account for the fibre deal and was deducted on Saturday. Twice I tried to talk to the people in the billing department and every time for holding on for longer than 20 minutes I send another mail. Sunday at 13:45 I got a call and had to tell my whole story again. I was told I can only get my money back once they get the rooter. I again asked PLEASE come and pick up the rooter and I want my money back. I was told she will have to speak to her supervisor and she will phone me back. I am still waiting. Worst service ever in my life. Will looking for something else as there is plenty options in the market