KM
Koena M
1 reviews | Active since Aug 2012
30 Jan 2024, 16:28
DSTV Fiber terrible service
After just 2 days of joining DSTV fiber, just went dead. I reported the incident 6 days ago and its still not resolved. I am told that the matter has been escalated to a team leader who will contact me back, each day for the past 5 days. i have already spent over R500 on data services just so the kids can watch cartoons. now my question is, will i also be expected for this type of service.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
30 Jan 2024, 16:31Hi Koena,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply30 Jan 2024, 16:31
Official
Hi Koena,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
KM
Koena M's updateReviewer Update
04 Feb 2024, 09:51After so many failed attempts to get the Fiber team to resolve this issue, we have finally had to humble ourselves, cancel all services and look for an alternate service provider, I am no techie but 16 days to restore an internet connection seems ridiculous. Over the last couple of days, we spent over 700 on daily data packages because we were given the false hope that this should be resolving anytime. And on getting the consultants to call u back is just something your people just won't do. 9 occasions i had to call in to remind them that they had said to call me back, and on Friday, when i again had to call in just before close of business I was told a completely different when someone should have phoned me back by 12PM (This person had apparently already left for the day). The embarrassment of having to go back to my family and concede that they were right all along, no one was taking me seriously. in the 9 years of having been with DSTV, this will definitely be memorable. thank you for this lesson, you will never hear me ask again.
KM
Koena M's update04 Feb 2024, 09:51
Reviewer Update
After so many failed attempts to get the Fiber team to resolve this issue, we have finally had to humble ourselves, cancel all services and look for an alternate service provider, I am no techie but 16 days to restore an internet connection seems ridiculous. Over the last couple of days, we spent over 700 on daily data packages because we were given the false hope that this should be resolving anytime. And on getting the consultants to call u back is just something your people just won't do. 9 occasions i had to call in to remind them that they had said to call me back, and on Friday, when i again had to call in just before close of business I was told a completely different when someone should have phoned me back by 12PM (This person had apparently already left for the day). The embarrassment of having to go back to my family and concede that they were right all along, no one was taking me seriously. in the 9 years of having been with DSTV, this will definitely be memorable. thank you for this lesson, you will never hear me ask again.