DSTV: FEEL EVERY COMPLAINT AND BAD SERVICE

How can I change my billing date. I know it's scheduled to be paid on 27th of each month. But I'd prefer it paid on 30th. Last thing I want is for services to be disconnected and then having to pay reconnection fees. Please assist. Also I have asked this before and wasn't done

Nov 23 at 9:17 AM

Hi, Clayton, we can change your payment date, however, please be advised you wl need to pay the pro-rata charge for the period 27-30.

Please advise amount due including pro-rata rate

Nov 23 at 9:22 AM

Your payment date day was on the 26th and, not the 27th. So on your next, payment date now being the 30th, you will need to pay R 118.37 this will cover viewing for the period 30-11-2019 to 29-12-2019.~SAN

Nov 23 at 9:30 AM ·

E-16 error on channel 156 only 28 November 2019 at 8:00 AM Clayton Adams Infact the channels are all closed now... I have asked that you change billing date to 30th. (Sms)We've stopped your DStv as you've not paid. To reconnect, pay R168.36 using ref 8:14am 28 November 2019

Thank God i can screenshot this conversation... And lay a formal complaint... Im done with dstv Today at 8:15 AM DStv Good Morning Clayton.

Please accept our apologies for the delay in response. We are currently experiencing high query volumes. We are working as hard as we can to attend to all of our valued customers.

When we go into the account we see that your payment date was changed to the 30th of every month when you requested it to be. When you change the payment date on your account you are required to pay a pro-rata amount to keep (extend) your services to when you changed the date to. In this case, you were supposed to pay R 13.36 on your original payment date to keep services active until the 30th of November 2019 then on the 30th (New payment date) you pay the full R 105 for the next 30 days of viewing. Today at 8:36 AM · Clayton Adams And no 1 conveniently chooses to explain... Im still going forward with complaint... And not reconnecting service Today at 8:40 AM

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Cleary i was informed thay i could pay the prorata rate inlc bouquet on 30 and services cut on 28th.