DSTV Feedback

I attempted to rent a box office movie 10th of January. I paid with my credit card. I did not receive the code to watch the movie. On the 11th of January I contacted DSTV and explained that i did not receive the code for the movie. While on the phone with the DSTV agent he requested me to rent the movie agian,and that the previous rent,that did not go through will be reversed. I tried it again while he was on his system. I still did not get the code. On his request we tried it two times more. It was unsuccessful. The agent did not have any answers why I did not get the rental codes. I then rented that movie on my account and watched the movie. DSTV now owes me 4xR35 from 11 January 2021. My first mail to dstv help was on the 13th of January. Firstly I had to wait one month to see if it was reversed. That would make it 13 February 2021. I had to send them the proof of payment twice. I am still waiting,and do not get any helpful feedback.

Looks like they just don`t know what to do.

I am fed up. Please help