1 reviews | Active since Jun 2014
Dstv f*cked me up with their upgrade
I was rewarded a free upgrade for staying connected for a year,the time I received an upgrade I was on Access which was upgraded to Family, on the same day I texted Dstv on Messenger asking if I can upgrade again to Compact, I was told I will have to pay for the upgrade which I agreed.
I went on and upgraded to Compact only to find out I am not allowed to upgrade once the rewarded upgrade was actual,okay fine they reversed their upgrade and I was left with a R180 bill on my account which including my subscription fee amounted to R689 .
The bill was too much for me I scheduled a downgrade to Family which I ended with a bill of R580 .This Sunday morning I woke up with a R744.01 bill with a different payment date to the 1 I am using with 1 decoder off .
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
After my upgraded to Compact my free upgrade to Family was reversed which left me with a bill of R180.
On the 5th of December I was disconnected from the system and I had to pay for R572 of which R400 was for Family package and R172 was for short caused by a free upgrade reversal.
I paid the full amount on the 5th R572 and on the same day I upgraded to Compact and paid R121 .
So I wonder how come I own you guys and why is my payment date changed.
After my upgraded to Compact my free upgrade to Family was reversed which left me with a bill of R180.
On the 5th of December I was disconnected from the system and I had to pay for R572 of which R400 was for Family package and R172 was for short caused by a free upgrade reversal.
I paid the full amount on the 5th R572 and on the same day I upgraded to Compact and paid R121 .
So I wonder how come I own you guys and why is my payment date changed.