DSTV

In last week I had a call from a multichoice agent offering me a Explorer decoder and inisisted it comes with a free X1 extraview. I always had a primary decoder running and another decoder running as extraview. The installer came to install my new Explorer decoder on Friday 22-01-2021, he indicated to me that I am currently running 2 different compact packages on my 2 decoders. I told him this is not suppose to be as I have always run 1 primary decoder, along with the other decoder as extraview. The installer came to install, everything was sorted, he even sorted out the explorer decoder to be the primary, and the other 2 decoders to run as extraview. I got a shock of my life when i logged onto the DSTV website as it now indicated I owe multichoice R1092,16. I check my transaction history, and saw that multichoice have been trying to debit my bank account since the 2nd of January. I then was in contact on website chat to one of their consultants. The lady indicated to me that the account accumulated charges as my debits kept failing. I told her well multichoice is only suppose to debit my account from the 1st Feb only. I asked her where is all these charges coming from, as I was told the new package i was offered comes with X1 free extraview. She told me no this is not the case. What the hell is happening at Multichoice, I requested the telephone conversation from this lady whereby I was offered this package, she told me it's impossible as all their agents are working from home.