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Helana H

1 reviews | Active since Jan 2011

20 May 2020, 00:05

Dstv faulty accounts

I canceled my subscription in 2019 and my account was R0 confirmed. On 24 March 2020 i reconnect my service over the phone and went on Premium package. I immediately pay R29. On 27 March i change my package to Compact plus. My service was suspended. I pay another R397. 06 On 7 April I pay R529. On 9 April the amount of R188. 77 was added to my account. No idea what its for. On 27 April i call again to find out whats wrong with my account. All my details were taken down and the lady informed me that an investigation will be launched. On 1 May still no change to amount and i called again. Than i was told only to pay R529 because there are problems with everybodys accounts. On 7 May i only pay R529 as i was told. Survice suspended on 13 May and R85. 32 added to account. Plus R50 reconnection fee. WHICH WAS NOT MY FAULT. ON 17 May another R85. 32 added to account. 18 May service suspended AGAIN. R50 added again. I call to find out what is going on??? I was informed to pay R288. 76 which i did pay and still no idea what for. R358. 35 added to account THIS IS TOTALY UNACCEPTABLE AT THIS STAGE I HAVE OVER ONE MONTH CREDIT AVAILABLE BECAUSE OF ALL MY PAYMENTS. I WILL NOT MAKE ANY MORE PAYMENTS UNTIL YOU SORT OUT MY ACCOUNT AND CREDIT ME. THIS SORT OF THING IS REFLECTING VERY BAD ON YOUR COMPANY AND THATS WHY SO MANY PEOPLE CANCEL SUBSCRIPTION. CONTACT MY ASAP.

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Replies (1)
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Helana H's update20 May 2020, 22:28
Reviewer Update
How can i be billed for bad debt of R188. 77 if my account was clear. To top it off i was told to pay R288. 76
Where does the other R100 come from?
Plus I pay R398 in March. What was that for if i was on the R29 package??