DSTV FALSE SAVINGING UPGRADE TO **** ME OF MY MONEY!!!!

Good afternoon,

I am most frustrated and appalled at the service I have received whilst logging call reference ***6-i100. Email below was received by myself and acted upon on the same day to upgrade.

My upgrade was done over the live chat that is provided on your website. I asked the consultant for the upgrade and confirmed that I will only be debited R599 as stated on the poster and he confirmed. I do not recall his name but need you to please check up on how this upgrade was done because I was debited R945.94 on the 26th of April and am currently told that my bill is currently sitting on R893.

What happened to the R599 promo. The first call that I logged was on Friday the 23rd before my debit order and was told that I will be contacted before my debit date as the call was escalated. The consultant that assisted me on Friday advised that she can see my account was upgraded however she can also see that it was cancelled, I was not contacted, I logged another call Monday the 26th and was advised again that I will be contacted, of which I was not.

I called today and the lady basically advised that there is nothing she can do. I must wait for her supervisors to contact me and then the supervisors will escalate matters. She also advised that my account has now been set for a downgrade to compact, HOW WHO AND WHEN WAS THIS EVEN REQUESTED?!

As far as I am aware DSTV has conned me into an upgrade at undisclosed fees as well as a downgrade that I did not authorise!

I need this matter resolved urgently. What dstv is doing is not right. This morning I even had a call offering a dstv premium upgrade, how am I getting marketing calls for a package I believe to be on but now have been set to be downgraded from????

I am most upset and disgusted infact at the level at which queries are being resolved. I would like for this matter to be attended to urgently please.