Dstv false promises

I am disappointed in the service I have been recieving from multichoice, dstv. I took the price lock R549 package in July, in December and January I paid it short, I only paid a amount of R200 for both months, (i was on holiday). So with the package being R549 and I paid R200, meaning my areas amount will be R349 for December and January, this should add up to R698(ARREARS). On the 7th February my service was disconnected, I left it thinking i would have to pay this arrears amount of R698 first for it to reconnected. NO NOT THE CASE. I called dstv in the month of March wanting to know what is going on, if I pay my arreas amount am i going to be reconnected. The first person I spoke with was so stupid and ***********, did not understand what I was trying to tell him, that my service has been off. He wanted me to pay a amount of R1796 and then my service will be reconnected up un to that specific date i made that call. we spoke it went back and forth geting no wher. then i called again and spoke with Nomsa, she informed me if I pay my arrears which is the R698, my service will be reconnected. I paid amount of R700 on the 29 March 2019. My service is still disconnected till this day. i called on the 02 April 2019, the operator voice told me there I must pay R1689 and my service will be activated till 3 April 2019 which is todays date. This means I will be paying for services I never had the luxury of, this is unacceptable, if i had the pleasure of watching dstv knowing Im in arreas, I woud have paid it gladly, but it was off. One of the consultants even told me, when it went off, why did i not call in and inform dstv its off. The consultant also told me, its a fixed contract so the billing will continue, if that is the case why was i not informed, that this will happen if i do this, and billing continued, why did my service not continue. The consultant who was sepose to get back to me never did, she told me she will refer my matter to the decoder department and get back to me, as yet still nothing. I am not paying this amount of R1689 for the month of February and March because I never had the luxury of dstv, if there is a fee to be paid for installation nd the decoder I will gladly pay that but not the amount that is requested for services I never recieved, even now for this month of April it is still being billed but it is disconnected. If this is how they wana make their money, it is bull.

if this matter is not sorted soon, i am taking this to the ombudsman, either my payment plan be sorted, the correct amount is loaded or i cancel this whole thing, and still not pay that money that thay say I owe.