DC
David C
1 reviews | Active since Aug 2011
18 Nov 2019, 15:57
DSTV false advertizing
Complained about DSTV on the 8 Nov. They have not sorted out anything. Had a few missed calls from DSTV technical. No comments on the site. I now have both my holiday an residetial active. I clearly asked them to swith the residential to holiday. They then tell me the holiday decoder does not exist on there system. It's been there fore 2 years and suddenly it doesnt exist. I am only paying for ONE sevice. If DSTV want to have both sevices active because they cannot sort out there system. Thats fine I am only paying for one. A written response would be appreciated.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
18 Nov 2019, 16:03Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Nov 2019, 16:03
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Nov 2019, 16:56Hi,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the account is active with the following smart cards:
1. *** and *** on DStv Premium package with extra view.
2. *** on DStv Premium.
Please confirm the smart card that needs to be on your holiday home account.
You can send an email to ***
We have tried to contact you on ***, with no success.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the account is active with the following smart cards:
1. *** and *** on DStv Premium package with extra view.
2. *** on DStv Premium.
Please confirm the smart card that needs to be on your holiday home account.
You can send an email to ***
We have tried to contact you on ***, with no success.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Nov 2019, 16:56
Official
Hi,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the account is active with the following smart cards:
1. *** and *** on DStv Premium package with extra view.
2. *** on DStv Premium.
Please confirm the smart card that needs to be on your holiday home account.
You can send an email to ***
We have tried to contact you on ***, with no success.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the account is active with the following smart cards:
1. *** and *** on DStv Premium package with extra view.
2. *** on DStv Premium.
Please confirm the smart card that needs to be on your holiday home account.
You can send an email to ***
We have tried to contact you on ***, with no success.
Kind regards
DStv: Hello Peter Team
Best regards,