Dstv false advertising *****ing my money
Right, I am going to give you guys a point for point explanation about my struggles with false advertising and R180 cancelation fee.
1. Dstv agent asked me if I was interested in a discount. I asked if she can tell me more. She gave me the details and I explicitly asked if I downgrade will there be a R180 cancelation fee. I was told only if I downgrade to easyview there will be a cancelation fee.
2. Now with that info I said it sounds like a great offer and I will take it.
3. I downgraded to the family package knowing that I was told the above and would not incur a penalty.
4. Well what do you guys think happened.... I was charged a cancelation fee of course because they gave me false info!!! Not my mistake they gave me false information and because of that false information I get penalized!!! ****** false advertising!!!!
Now they won't reverse my penalty. Probably sitting there laughing how they stole R180 from me with false advertising. Dstv higher upside R180 may mean nothing to but I am a single parent and it sure means a lot to me.
You are ******* and stole my money with false advertising!!!!!!!!!!!!!!!!!!!!!!!
I also still have the conversation where I was given this false information
Helpful (0)
Replies (7)0
Replies (7)
DStv (MultiChoice)'s replyOfficial
16 Aug 2023, 19:31Hi Christopher,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply16 Aug 2023, 19:31
Official
Hi Christopher,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
's updateReviewer Update
16 Aug 2023, 20:19DStvIt looks like there has been a misunderstanding. We sincerely apologise for that. Kindly note that the contract was cancelled due before the period expired and the amount cannot be reversed as per the Ts and Cs.
~QAM
Christopher KnowlesYour right there is a misunderstanding!! Why was the contract canceled??????? Because I was told only when you downgrade to easyview!! So what did I do I downgraded to family because I was told there would be no penalty!!!! I asked this before I agreed to the contract. I cannot be charged for your false advertising
DStvHi Christopher
Thanks for getting in touch. Our teams are working as quickly as they can - there will however be a delay in our reply - please be patient.
If you need help clearing an error, finding out how much to pay, changing your package or even making payment you can also use:
- WhatsApp ***),
- our MyDStv app (download it from your app store)
- self service on our website (select MyDStv from the main menu on dstv.co.za).
Thank you.50 minutes ago ·Christopher KnowlesMy R180?49 minutes agoDStvWhat about the R180?
~QAM42 minutes ago ·Christopher Knowles1. Dstv game me the discount offer on this platform.
2. I asked what happens if I downgrade.
3. I was told only when downgrading to easyview of termination will there be a fee. 4. That info was false.
5. I took the offer because of this info given to me.
6. The contract was canceled because I downgraded to family plan.
7. I inky downgraded because of information given to me.
8. This is not my fault it is your false advertising.
9. You are ******* for charging me for false advertising.
Reverse the cancelation fee38 minutes agoDStvPlease note DStv Premium doesn't have a stand alone meaning when you downgraded to DStv Family you choose an option that has a stand alone which means its a new contract.. Apologies tis was not explained but that is why you were charged the R180
~QAM
Christopher KnowlesThat is not my mistake!!!!!!! Your employee offered me the discount under those conditions!!!!! How can I be at fault for acting on what qas told to me!!!!!!!!!!! You take the ****** food out of my child's mouth with your false advertising!!!!!!24 minutes agoDStvApologies for the misunderstanding.
~QAM12 minutes ago ·Christopher KnowlesMisunderstanding???? If was your employee who was miscommunicating. And that means dstv multichoice directly cost me money because of your employee!! Miscommunication...... Only your side was miscommunicating
~QAM
Christopher KnowlesYour right there is a misunderstanding!! Why was the contract canceled??????? Because I was told only when you downgrade to easyview!! So what did I do I downgraded to family because I was told there would be no penalty!!!! I asked this before I agreed to the contract. I cannot be charged for your false advertising
DStvHi Christopher
Thanks for getting in touch. Our teams are working as quickly as they can - there will however be a delay in our reply - please be patient.
If you need help clearing an error, finding out how much to pay, changing your package or even making payment you can also use:
- WhatsApp ***),
- our MyDStv app (download it from your app store)
- self service on our website (select MyDStv from the main menu on dstv.co.za).
Thank you.50 minutes ago ·Christopher KnowlesMy R180?49 minutes agoDStvWhat about the R180?
~QAM42 minutes ago ·Christopher Knowles1. Dstv game me the discount offer on this platform.
2. I asked what happens if I downgrade.
3. I was told only when downgrading to easyview of termination will there be a fee. 4. That info was false.
5. I took the offer because of this info given to me.
6. The contract was canceled because I downgraded to family plan.
7. I inky downgraded because of information given to me.
8. This is not my fault it is your false advertising.
9. You are ******* for charging me for false advertising.
Reverse the cancelation fee38 minutes agoDStvPlease note DStv Premium doesn't have a stand alone meaning when you downgraded to DStv Family you choose an option that has a stand alone which means its a new contract.. Apologies tis was not explained but that is why you were charged the R180
~QAM
Christopher KnowlesThat is not my mistake!!!!!!! Your employee offered me the discount under those conditions!!!!! How can I be at fault for acting on what qas told to me!!!!!!!!!!! You take the ****** food out of my child's mouth with your false advertising!!!!!!24 minutes agoDStvApologies for the misunderstanding.
~QAM12 minutes ago ·Christopher KnowlesMisunderstanding???? If was your employee who was miscommunicating. And that means dstv multichoice directly cost me money because of your employee!! Miscommunication...... Only your side was miscommunicating
's update16 Aug 2023, 20:19
Reviewer Update
DStvIt looks like there has been a misunderstanding. We sincerely apologise for that. Kindly note that the contract was cancelled due before the period expired and the amount cannot be reversed as per the Ts and Cs.
~QAM
Christopher KnowlesYour right there is a misunderstanding!! Why was the contract canceled??????? Because I was told only when you downgrade to easyview!! So what did I do I downgraded to family because I was told there would be no penalty!!!! I asked this before I agreed to the contract. I cannot be charged for your false advertising
DStvHi Christopher
Thanks for getting in touch. Our teams are working as quickly as they can - there will however be a delay in our reply - please be patient.
If you need help clearing an error, finding out how much to pay, changing your package or even making payment you can also use:
- WhatsApp ***),
- our MyDStv app (download it from your app store)
- self service on our website (select MyDStv from the main menu on dstv.co.za).
Thank you.50 minutes ago ·Christopher KnowlesMy R180?49 minutes agoDStvWhat about the R180?
~QAM42 minutes ago ·Christopher Knowles1. Dstv game me the discount offer on this platform.
2. I asked what happens if I downgrade.
3. I was told only when downgrading to easyview of termination will there be a fee. 4. That info was false.
5. I took the offer because of this info given to me.
6. The contract was canceled because I downgraded to family plan.
7. I inky downgraded because of information given to me.
8. This is not my fault it is your false advertising.
9. You are ******* for charging me for false advertising.
Reverse the cancelation fee38 minutes agoDStvPlease note DStv Premium doesn't have a stand alone meaning when you downgraded to DStv Family you choose an option that has a stand alone which means its a new contract.. Apologies tis was not explained but that is why you were charged the R180
~QAM
Christopher KnowlesThat is not my mistake!!!!!!! Your employee offered me the discount under those conditions!!!!! How can I be at fault for acting on what qas told to me!!!!!!!!!!! You take the ****** food out of my child's mouth with your false advertising!!!!!!24 minutes agoDStvApologies for the misunderstanding.
~QAM12 minutes ago ·Christopher KnowlesMisunderstanding???? If was your employee who was miscommunicating. And that means dstv multichoice directly cost me money because of your employee!! Miscommunication...... Only your side was miscommunicating
~QAM
Christopher KnowlesYour right there is a misunderstanding!! Why was the contract canceled??????? Because I was told only when you downgrade to easyview!! So what did I do I downgraded to family because I was told there would be no penalty!!!! I asked this before I agreed to the contract. I cannot be charged for your false advertising
DStvHi Christopher
Thanks for getting in touch. Our teams are working as quickly as they can - there will however be a delay in our reply - please be patient.
If you need help clearing an error, finding out how much to pay, changing your package or even making payment you can also use:
- WhatsApp ***),
- our MyDStv app (download it from your app store)
- self service on our website (select MyDStv from the main menu on dstv.co.za).
Thank you.50 minutes ago ·Christopher KnowlesMy R180?49 minutes agoDStvWhat about the R180?
~QAM42 minutes ago ·Christopher Knowles1. Dstv game me the discount offer on this platform.
2. I asked what happens if I downgrade.
3. I was told only when downgrading to easyview of termination will there be a fee. 4. That info was false.
5. I took the offer because of this info given to me.
6. The contract was canceled because I downgraded to family plan.
7. I inky downgraded because of information given to me.
8. This is not my fault it is your false advertising.
9. You are ******* for charging me for false advertising.
Reverse the cancelation fee38 minutes agoDStvPlease note DStv Premium doesn't have a stand alone meaning when you downgraded to DStv Family you choose an option that has a stand alone which means its a new contract.. Apologies tis was not explained but that is why you were charged the R180
~QAM
Christopher KnowlesThat is not my mistake!!!!!!! Your employee offered me the discount under those conditions!!!!! How can I be at fault for acting on what qas told to me!!!!!!!!!!! You take the ****** food out of my child's mouth with your false advertising!!!!!!24 minutes agoDStvApologies for the misunderstanding.
~QAM12 minutes ago ·Christopher KnowlesMisunderstanding???? If was your employee who was miscommunicating. And that means dstv multichoice directly cost me money because of your employee!! Miscommunication...... Only your side was miscommunicating
's updateReviewer Update
16 Aug 2023, 20:20Apologies for the misunderstanding.
~QAM
Just now · Seen 8:20 PM
~QAM
Just now · Seen 8:20 PM
's update16 Aug 2023, 20:20
Reviewer Update
Apologies for the misunderstanding.
~QAM
Just now · Seen 8:20 PM
~QAM
Just now · Seen 8:20 PM
's updateReviewer Update
16 Aug 2023, 20:22See Older MessagesChristopher KnowlesCould you please tell me when fee has been reversed please. Still showing on my account thank youAug 13 at 10:42 AMDStvYou can rest assured that the amount will be reversed. ~PRAug 13 at 10:52 AM ·Christopher KnowlesThank youAug 13 at 11:16 AMDStvOur team is working on it.~NPAug 13 at 11:23 AM ·Christopher KnowlesThank youAug 13 at 12:53 PM
's update16 Aug 2023, 20:22
Reviewer Update
See Older MessagesChristopher KnowlesCould you please tell me when fee has been reversed please. Still showing on my account thank youAug 13 at 10:42 AMDStvYou can rest assured that the amount will be reversed. ~PRAug 13 at 10:52 AM ·Christopher KnowlesThank youAug 13 at 11:16 AMDStvOur team is working on it.~NPAug 13 at 11:23 AM ·Christopher KnowlesThank youAug 13 at 12:53 PM
DStv (MultiChoice)'s replyOfficial
16 Aug 2023, 20:38Hi Christopher
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply16 Aug 2023, 20:38
Official
Hi Christopher
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
's updateReviewer Update
17 Aug 2023, 16:58Update: So 18 hours after acknowledging that they are attending to my problem I have received no feedback. Sent private message as well no feedback. False advertising and theft
's update17 Aug 2023, 16:58
Reviewer Update
Update: So 18 hours after acknowledging that they are attending to my problem I have received no feedback. Sent private message as well no feedback. False advertising and theft
's updateReviewer Update
17 Aug 2023, 17:05Ok so R180 has been reversed. Only took 6 days but finally
's update17 Aug 2023, 17:05
Reviewer Update
Ok so R180 has been reversed. Only took 6 days but finally