DSTV FALSE ADVERTI*****T

Dstv called me on the 8th of MARCH and told me should I reconnect within 48 hours they will give me a free Explora and installation within 7 days... Today 16 of APRIL marks the 26th working day without any feedback or an Explora! I have to call them every second or third day for 10 to 15 minutes at my cost and they just say... The problem is escalated....the problem is escalated... According to an employee I spoke to today the system shows that is was escalated 6 times now and 3 times to the wrong departments!!!!!!!! They can not give me a phone number for this complaint and they have told me numerous times that they will call me back within the hour or 48 hours and still there is no call back with regards to my actual problem. A certain manager there Tembi Cindy spoke to me on numerous occasions asking me again and again who was the person you spoke to...YOU TEMBI!!!!! I told them that i will not pay a cent until this is resolved. Please if there is a Lawyer out there that would like to take this case please call me because this MUST be false adverti*****t!!