1 reviews | Active since Jan 2023
Dstv failure to institute repayment to clients for after double charging clients
I paid dstv twice in November 2022. Firstly on the 14 November 2022 for my normal premium which is due on the 20th of every month. I then paid again on the 23 November 2022 for the December 2022 premium because I knew my finances will be bad.
On the 26 November 2022 I then added a second extra view with an HD decoder because for an explorer you can have two extra views provided you using HD decoders.
To my surprise on this day a separate stand alone account was created after instructions were clear that we just adding an HD decoder as a secondary extraview. The installer did the installation for an extraview I fail to understand how did Multichoice come to this conclusion. To top it all up all of a sudden I have an insurance for a decoder that I never app**** for.
I then contacted Multichoice regarding this matter. The matter was escalated on the 04 January 2022 and I was promised that I will be refund led the amount of R1015 that I had to pay on 23 December 2022 when they terminated my services for none payment. I then called back on the 12 January 2023, the lady I spoke to confirmed that she can see that there is money that will be paid to me I should just give them a few days it will be paid back. She promised to call me back and it never happened.
On the 25 January 2023 my services were terminated again and no money is paid into my account. I then called to enquire about the money I should be paid so that I can pay this premium.
On the 04 January 2023 when the matter was escalated I suggested to the consultant that they do like other service providers do and credit that to my next bill then I won't have to pay anything and the issue gets resolved easily. The consultant adviced against that and promised that her way will be the easiest and hustle free in terms of repayments.
I had to provide them with my ID number and proof of payment of November 2022. I am still waiting and I am not going to be continuing with this service provider until my money is paid back in full.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Thanks 🙏🏾🙏🏾🙏🏾
Thanks 🙏🏾🙏🏾🙏🏾
It shows that Multichoice doesn't value its customers. I have been their client for way over 10 years. At one stage I had 3 packages with them. Thanks to live streaming. Should we be able to live stream the news and the sport games then they should forget about clients like myself more especially given what they making me go through. This will go a long way and it won't be forgotten.
I will be patiently waiting to hear what is the delay about.
It shows that Multichoice doesn't value its customers. I have been their client for way over 10 years. At one stage I had 3 packages with them. Thanks to live streaming. Should we be able to live stream the news and the sport games then they should forget about clients like myself more especially given what they making me go through. This will go a long way and it won't be forgotten.
I will be patiently waiting to hear what is the delay about.