DSTV fails to meet its obligations and provides sub-standard service.

I have had ongoing issues with my decoders, multiple call ins, and a million excuses. It is taking hours to resolve this, but no one seems to know what they are doing and don't bother to get a manager to return calls. I agreed to the insurance over a month ago, as it would decrease my premiums, it did not! Today, I have just received a new insurance policy and am desperately trying to find out why the policy has been updated, why it was never in place and why my premiums went up....obviously, you need to be on the phone for over 26 minutes before you can speak to a consultant! I don't understand how after so many call-ins, that this has not been flagged! The service is beyond useless and pathetic.