DSTV fails on so many levels

Having shared my previous experience about my DSTV interaction, my DSTV was eventually installed successfully. The chap that did the job was efficient and friendly. Fast forward two weeks… my second decoder refuses to work with a persistent error code. My Showmax suddenly disappeared. I can’t stream as promised. And I’m being charged R250 more than the contract I agreed to. Does anyone at DSTV know what they are doing? Could that person contact me please? For once I’d like to have a happy experience with DSTV directly instead of the absolutely ridiculous uselessness I’m being faced with. PLEASE!!!