Dstv failing us and has alot of hidden costs

Last month my dad payed dstv on the 24 so since it was reconnected on that day we assumed it our new pay day coz that how it be going for year...just to be told they no the day we agreed upon to pay was the 21st which is a lie too this month on the 24 the day we pay on our dstv was disconnected not a problem we go pay the amount we normally pay but our dstv doesn't get reconnected we call just to be told dstv price went up we owe them R216.00 for the 3 days from the 21st to the 24th its already late. We send someone quickly to go pay...only for the cashier to deposit into a wrong account owk fast forward we call and explain we are told to send the prove of payment to email address we did 4 times here are our references ***1,***0,***6 and ***1 and after that we called and on of the consultant helped out and our dstv was connected two days later which is today its disconnected again we call and try to get assistance a consultant called Nompumelelo is giving me attitude telling me we now owe 258.00 rand i tell her about the email sent she is not checking everything properly been on a call with her for 30 minutes she said she will call back when she is done barring in mind when the phone got cut off the had already found my e-mails we still waiting....this is one of the reason dstv is losing clients to Netflix and openview they have alot of hidden costs