DSTV failing to assist me with my query

I cancelled my DSTV today, but because of my recent debit order, it will only stop at the end of the November. Part of my DSTV subscription I had showmax which were included for free. When I cancelled my subscription, showmax stopped working. But it should continue working for November as I paid my DSTV subscription. I tried the live chat on the DSTV website, but two agents could not assist. How can I be fully paid up on my subscription and not having showmax?

Please can someone from DSTV contact me, as the live chat tool could not?

Thank you