DSTV

My DSTV upgrade has been 'pending' with activation date showing 26/09/2019...today is the 03/10/2019. My account is in a credit for the amount of the package it was upgraded to. For a week now I'm completely without DSTV not even the usual package is was on previously is working. I have called and called and called the call centre...nobody can help... they escalate it to the wrong department then escalate it to a different one, and then to another!!!! The team leaders / supervisors are always in a meeting (Sunday included) / they are constantly off-line and unable to assist. One agent actually told me that it is activated now after finding out I was not at home, but i assume she was having a **** day and just wanted me to go away. PLEASE EXPLAIN WHAT IS GOING ON HERE!! THE MONEY IS IN THEIR BANK BUT I HAVE NOTHING!!