DSTV

After some time I decided to look at my DSTV online premium account. I discovered the following: 1. I was billed for Showmax add- on subscription (R120) and yet having a premium means that Showmax is a free add-on. 2. There was a sneaky Indian add-on subscription(R270 plus R45) which I do not watch and had not subscribed to Total add on costs: R435 I contacted the DSTV via chat. What annoyed me was that they insisted on getting my ID number (even when I had send my residential address and account number). During these times of *****, it is not comfortable to submit an ID number. However, I comp****. The agent immediately tried to sell me a funeral plan. I protested and stated that he should first see if he could help me with my concerns and then offer me products. To cut a long story short, he stated that there would be no refund and that this add-on would be cancelled by 28/06/2024. Nothing new here because I had requested a cancellation online before talking to him. When he saw that I was sticking to the fact that the unasked for add-on was unfair to me as a customer, he shut down/closed the discussion. The fact that DSTV is facing bankruptcy means that current customers must be super vigilant!!!! I am looking for options other than DSTV. This saddens me because I have been a customer since DSTV's inception.