RM
Rollen M
1 reviews | Active since Jul 2017
17 Jul 2017, 19:08
Dstv eyethu mall
<p>I bought a dstv at eyethu mall on the 4th July and they came to install it on the 11th after they left some channels were not airing I called dstv eyethu to fix the problem they didnt pick up and I had to go there personally, they promised to come. I communicated with Refilwe who is very rude and unprofessional, I sent a text message saying they must come fetch the dstv I no longer want it since no one attended to my query. Refilwe said if they coming to collect it where must they take it to because it's already in my name. . She was not helpful at all. Since I bought it I've never watched it. So I want it uinstalled so that I can go to a better installer who have a sense of urgency and displays professionalism.</p>
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
17 Jul 2017, 19:57Dear Rollen Miller
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Jul 2017, 19:57
Official
Dear Rollen Miller
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Jul 2017, 19:57Dear Rollen Miller
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Jul 2017, 19:57
Official
Dear Rollen Miller
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Jul 2017, 11:12Dear Rollen Miller
Thank you for bringing the matter to our attention.
As discussed, we have referred your query to our Field Service team for investigations and further assistance.
As soon as we have feedback, we will be in touch.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply18 Jul 2017, 11:12
Official
Dear Rollen Miller
Thank you for bringing the matter to our attention.
As discussed, we have referred your query to our Field Service team for investigations and further assistance.
As soon as we have feedback, we will be in touch.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s replyOfficial
24 Jul 2017, 11:10Dear Rollen Miller
Thank you for taking our call today.
We are glad to hear that your installation issue was resolved and you are now able to view all the channels.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good). Your feedback is important to us.
Thank you for your continuous support.
Regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply24 Jul 2017, 11:10
Official
Dear Rollen Miller
Thank you for taking our call today.
We are glad to hear that your installation issue was resolved and you are now able to view all the channels.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good). Your feedback is important to us.
Thank you for your continuous support.
Regards
Lebogang
Best regards,