DSTV extremely unhelpful

DSTV has been unhelpful with my recent issue on the DSTV Now App. I paid DSTV and wanted to connect to DSTV Using DSTV Now app on my TV. I have been in contact with them for the past week both by telephone and on lice chat. My TV keeps showing an error which says "I have reached my limit of one concurrent stream" - which is incorrect because there are no other linked devices. I was told to rebook tv, uninstall DSTV Now App, change my password, delink other devices and so many other issues, to a point where one very tired and unhelpful agent said DSVT Now is no longer supported on my TV. I have now been going a week without TV and noone knows how to help me at DSTV, Could it be that the DSTV Software is not coping anymore? Probably. Why has there not been anyone who can assist? And how is it that they do not know how to assist in this case? I am being sent from pillar to post without any help! i was given a ref number to follow up, when I called today the agent is unable to trace this ref number. There is clearly lack of accountability, no technical team to speak to. It's just so awful