DSTV extremely disappointing

<p>As my mother is ill I called in on her behalf to inquire why yesterday Sa****ay the 11th Dstv services where suspended as the payment method used was a debit order. To add on to the frustration of constantly buying airtime as Dstv will never call you back I finally reached a call center agent. We are under the impression maybe Dstv found no money to debit, only to find out we have our services suspended for a debit order return unpaid of the month of April. To add to the stress DSTV didn't notify us only to send an SMS Sa****ay morning telling us services have suspended and we owe this much. Now the issue here is not about non payment, it is about Dstv protocol to satisfy the needs of a client and helping a client in case of any problems. Why suddenly suspend a service which was an error of two months ago, keep collecting a debit order afterwards and I was told the system only picked up the error on the 2nd of June and it took them over 8 days without notifying the client as they usually do if a debit order returned unpaid. Now we are sitting without services and I'm struggling to understand who's at fault here. I will not waste my money again calling the call center with replies that show no intentions to solve this matter. This borders ***** and a contradiction of its own policies</p>