GV
Geethesh V
1 reviews | Active since Feb 2013
09 Dec 2020, 12:07
Dstv extra view error 143
Yesterday I got the error message E143-0 on my secondary decoder, I called an installer who came through and checked my dish, lnb and connections. He tried to clear the error on his side but it did not work, I called the dstv customer care and the agents tried to assist me, however it did not work as well and they suggested I wait for a few hours. This morning the error is still occurring, I called the dstv customer service again and spoke to another agent, once again they could not assist. The problem does not lie with the customer service agents as they are very good at what they do. The problem is with the dstv network. Can I please get some feedback as to how you are going to sort this problem out, there is no point in paying for extra view if we cannot have the service.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
09 Dec 2020, 14:51Hi Geethesh,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Dec 2020, 14:51
Official
Hi Geethesh,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
09 Dec 2020, 20:06Hi Geethesh,
Reference to our telephonic conversation:
We confirm the Extra View has been reinstated and you were assisted accordingly by our Social Media team.
We do sincerely apologize you were not assisted effectively, when you contacted us.
Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Reference to our telephonic conversation:
We confirm the Extra View has been reinstated and you were assisted accordingly by our Social Media team.
We do sincerely apologize you were not assisted effectively, when you contacted us.
Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply09 Dec 2020, 20:06
Official
Hi Geethesh,
Reference to our telephonic conversation:
We confirm the Extra View has been reinstated and you were assisted accordingly by our Social Media team.
We do sincerely apologize you were not assisted effectively, when you contacted us.
Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Reference to our telephonic conversation:
We confirm the Extra View has been reinstated and you were assisted accordingly by our Social Media team.
We do sincerely apologize you were not assisted effectively, when you contacted us.
Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,