CM
Catherine M
1 reviews | Active since Nov 2013
13 Mar 2015, 21:38
dstv extra view
12/3/2015: Reported no communication from secondary decoder. After she (Rachel Moiloe)made me try all sorts to get it sorted, I was told it's actually a technical issue that they are aware of and I'm not the only one affected, it will be sorted in 24 hours. She also promised call next day which did not happen.Tonight when I checked again (Irene took the call) I was told the problem will be sorted by the following week and it be any day in that week.<br> How can that be? Will they send me credit payment? How true is this???
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
14 Mar 2015, 10:54Hello xoliswamakumsha,
Please accept our sincerest apologies for the level of service you received when dealing with MultiChoice. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are currently investigating the problem feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received when dealing with MultiChoice. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are currently investigating the problem feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply14 Mar 2015, 10:54
Official
Hello xoliswamakumsha,
Please accept our sincerest apologies for the level of service you received when dealing with MultiChoice. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are currently investigating the problem feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received when dealing with MultiChoice. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are currently investigating the problem feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,