DSTV extra charges and refuses to help

Ref ***8 , ***3

Get an sms saying that im going to be charged much more than my usual high premium, and when i phone in I'm told that multiple dstv Accounts and decoders are loaded on to my profile by accident. When i try to cancel it nobody wants to assist and I'm told that i will be charged anyway,

Any assistance? Call Centre absolutely useless, wasted 2 hours of airtime yesterday to no avail, agents tell me there is nothing they can do and i will be charged extra, when i ask them who activated multiple decoders they say its a glitch. complaints division doesn't answer their phone.

any assistance would be appreciated, as i tried to resolve before debit order date and still no help.

id happily update the rating if i can get assisted but the call centres acknowledge the issue yet refuse to assist, have been a DSTV customer maybe decades? but no assistance now. there is only one decoder in the house