RM
Refiloe M
1 reviews | Active since Jan 2014
05 Feb 2020, 11:39
DSTV extra charges.
I was charged extra amount on my February 2020 account, I called multi choice, spoke to Nomthandaza Malibane who asked me to send proof of payment..No help. Very disappointed again.. Thanks for getting in touch with the DStv Accounts Team. We’re here to help with account refunds, reversals or unallocated payment queries. Your query has been logged and your reference number is ***7. We'll get back to you within 24 working hours.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
06 Feb 2020, 09:09 Dear Refiloe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Feb 2020, 09:09
Official
Dear Refiloe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Feb 2020, 14:41Dear Reflioe,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had.
Kindly note, our records show that the payment was received late, so a reconnection fee was subsequently charged. Also note, the proof of payment that we received from you, unfortunately does not suffice as it does not provide much information such as a payment reference number or the date, etc.
In fact the payment still does not reflect on your account. Please provide us with a PDF proof of payment supp**** by the bank so that we can allocate your payment to your account speedily.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to contact us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had.
Kindly note, our records show that the payment was received late, so a reconnection fee was subsequently charged. Also note, the proof of payment that we received from you, unfortunately does not suffice as it does not provide much information such as a payment reference number or the date, etc.
In fact the payment still does not reflect on your account. Please provide us with a PDF proof of payment supp**** by the bank so that we can allocate your payment to your account speedily.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to contact us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Feb 2020, 14:41
Official
Dear Reflioe,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had.
Kindly note, our records show that the payment was received late, so a reconnection fee was subsequently charged. Also note, the proof of payment that we received from you, unfortunately does not suffice as it does not provide much information such as a payment reference number or the date, etc.
In fact the payment still does not reflect on your account. Please provide us with a PDF proof of payment supp**** by the bank so that we can allocate your payment to your account speedily.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to contact us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had.
Kindly note, our records show that the payment was received late, so a reconnection fee was subsequently charged. Also note, the proof of payment that we received from you, unfortunately does not suffice as it does not provide much information such as a payment reference number or the date, etc.
In fact the payment still does not reflect on your account. Please provide us with a PDF proof of payment supp**** by the bank so that we can allocate your payment to your account speedily.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to contact us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
Kind regards,
Dstv: Hello Peter Team
Best regards,