1 reviews | Active since Aug 2019
DSTV ******s people
I am HIGHLY upset with DSTV. Im a single mom of a teenage boy, living on a very strict month to month budget. Every month for the last 7 years I have sc****d money together for us to afford DSTV. DSTV is our one luxury. I have however decided to cancel my subscription indefinitely.
Since Im on a strict budget, I make a point of finding out what I owe each Creditor around this time of the month in order for me to put it on my Excel Budget sheet. When I tried to do so last month neither the app, the website or the Call Center was able to assist me - apparently due to a system upgrade. Once their upgrade was over the Agent confirmed that my outstanding balance is R197 and some odd cents. I phoned THREE times to confirm this was indeed the correct amount. On my Debit date of 26 August DSTV deducted R197 from my account.
Wanting to budget for end September, today I opened up my DSTV app only to find that they claim I am owing them approx R2700. The first Agent I phoned was not connected to the system and was awaiting assistance from his IT department. The second Agent told me that they have not received payment from me since June and that is why I owe such a big amount. Since I know for a fact that I have paid, all my statements reflect that I have paid and my service is still running - I refuse point blank to give proof payment or anything else. When I opened my transaction history on the Website there are NO transactions listed. In my opinion DSTV, Multichoice or who the hell they call them selves are nothing but common ******* that ****** people.
Im done with DSTV.
On investigation yesterday, 18 November 2019 I discovered that yet again DSTV claims I owe them over R1800 - I ask again - how is this possible? My October payment was made before 06h00 on the 25th of October leaving me with a R0 balance. I have only one premium subscription with one decoder and have only rented two Box Office movies this month.
I cant afford to have a Debit Order with Multichoice as these amounts keep going through my bank account and Im crippled with fees to have the DO's returned and sometimes I dont even have enough money in the account to pay the huge amounts Mutlichoice attempts to deduct resulting into furher unnecessary charges. I have tried to stop my debit order but DSTV does not come up on my banks side before the debit order date and they can therefore not stop the DO. This have forced me to change banks as I can not afford the unnecessary charges any-longer.
I called the call center who told me that he will escalate my query and that I will receive an SMS confirming my query - that was more than 24 hours ago - Im still waiting..
Is someone going to resolve my query or will I enter 2020 without the constant hassle of having to manage a DSTV account.
On investigation yesterday, 18 November 2019 I discovered that yet again DSTV claims I owe them over R1800 - I ask again - how is this possible? My October payment was made before 06h00 on the 25th of October leaving me with a R0 balance. I have only one premium subscription with one decoder and have only rented two Box Office movies this month.
I cant afford to have a Debit Order with Multichoice as these amounts keep going through my bank account and Im crippled with fees to have the DO's returned and sometimes I dont even have enough money in the account to pay the huge amounts Mutlichoice attempts to deduct resulting into furher unnecessary charges. I have tried to stop my debit order but DSTV does not come up on my banks side before the debit order date and they can therefore not stop the DO. This have forced me to change banks as I can not afford the unnecessary charges any-longer.
I called the call center who told me that he will escalate my query and that I will receive an SMS confirming my query - that was more than 24 hours ago - Im still waiting..
Is someone going to resolve my query or will I enter 2020 without the constant hassle of having to manage a DSTV account.
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We have received your query but unfortunately, you did not send us your DStv account details so that we can access your account.
Kindly send us the following, the ID number, contact number, and your customer number.
Regards
Kagiso
Best regards,
We have received your query but unfortunately, you did not send us your DStv account details so that we can access your account.
Kindly send us the following, the ID number, contact number, and your customer number.
Regards
Kagiso
Best regards,