DSTV EXplorer Special

I opted to take out the DSTV explorer special at R849 over 24 months. I sent an SMS to DPP and was called back by an agent who took me through the entire application which was successful. I was requested for a date on which to take the pro rata payment and it was agreed to take the payment on 06/10/2015. On the agreed date no payment was taken. I called and enquired and was advised that there was a problem but they will load the payment for 09/10/2015. Again on the agreed date no payment was taken. I called in again on 17/09/2015 and was given the number of the DPP department to call. I called and spoke to a Lesedi who advised me that the initial agent who assisted me did not load the product that I wanted and also did not select the date for the pro rata payment to be taken but only made a note of the date. She promised to load everything and take the payment on 20/10/2015. Well yet again the payment was not taken. When I called again this morning 21/10/2015 I was told they don't know what the problem is but will send the request to Lesedi at DPP to call me back. It is now 3 weeks later and I am now at a stage where I want this matter resolved today.