SS
Susan S
1 reviews | Active since Nov 2021
09 Feb 2024, 13:38
DSTV EXPLORER ( REMOVED SHOWMAX)
No contact details we have a contract with DSTV and get billed for SHOWMAX. Now Showmax has been cancelled on our explorer, and we have still been charged on our monthly bill.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
09 Feb 2024, 13:56Hi Susan,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Feb 2024, 13:56
Official
Hi Susan,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Feb 2024, 10:00Hi Susan,
Thank you for contacting us.
Please be advised that Showmax is 100% discounted for DStv Premium customers, we do not bill you for it.
Showmax is migrating onto a new technology platform to offer an enhanced streaming experience. As an older model decoder, this device is incompatible with the upgraded service. Kindly use the link below to see supported devices for the new Showmax for Africa.
https://www.showmax.com/za/learnmore#ib-section-section-8
We apologise for the inconvenience caused.
Regards,
DStv: Hello Peter Team
Thank you for contacting us.
Please be advised that Showmax is 100% discounted for DStv Premium customers, we do not bill you for it.
Showmax is migrating onto a new technology platform to offer an enhanced streaming experience. As an older model decoder, this device is incompatible with the upgraded service. Kindly use the link below to see supported devices for the new Showmax for Africa.
https://www.showmax.com/za/learnmore#ib-section-section-8
We apologise for the inconvenience caused.
Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Feb 2024, 10:00
Official
Hi Susan,
Thank you for contacting us.
Please be advised that Showmax is 100% discounted for DStv Premium customers, we do not bill you for it.
Showmax is migrating onto a new technology platform to offer an enhanced streaming experience. As an older model decoder, this device is incompatible with the upgraded service. Kindly use the link below to see supported devices for the new Showmax for Africa.
https://www.showmax.com/za/learnmore#ib-section-section-8
We apologise for the inconvenience caused.
Regards,
DStv: Hello Peter Team
Thank you for contacting us.
Please be advised that Showmax is 100% discounted for DStv Premium customers, we do not bill you for it.
Showmax is migrating onto a new technology platform to offer an enhanced streaming experience. As an older model decoder, this device is incompatible with the upgraded service. Kindly use the link below to see supported devices for the new Showmax for Africa.
https://www.showmax.com/za/learnmore#ib-section-section-8
We apologise for the inconvenience caused.
Regards,
DStv: Hello Peter Team
Best regards,
SS
Susan S's updateReviewer Update
11 Feb 2024, 07:12So this is where DSTV is trying to do force business. As pensioners we cannot afford to obtain a newer model DSTV Decoder, now we must upgrade or not have Showmax. How inconvenient for us.
All Pensioners are all over getting snubbed.
All Pensioners are all over getting snubbed.
SS
Susan S's update11 Feb 2024, 07:12
Reviewer Update
So this is where DSTV is trying to do force business. As pensioners we cannot afford to obtain a newer model DSTV Decoder, now we must upgrade or not have Showmax. How inconvenient for us.
All Pensioners are all over getting snubbed.
All Pensioners are all over getting snubbed.