AF
Aneta F
1 reviews | Active since Dec 2009
16 Aug 2016, 19:52
Dstv/ Explorer package
<p>I have called Multichoice several times asking about the Mweb/Explorer package. I have sent numerous smses for "lock in" and each time I speak to someone they inform they don't deal with that but they will get someone to call me. Eventually after 3 weeks of desperately trying to get someone I get a call! Yay! So we go through all the terms, etc, then they ask me for my landline number. I say I don't know it but I can get it if they can please call me back in 2 hours. I beg the lady to please not forget to call me. That was 2 weeks ago and I'm still waiting.</p> <p>All I want is for someone to contact me please!</p>
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
17 Aug 2016, 04:29Dear Aneta
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s reply17 Aug 2016, 04:29
Official
Dear Aneta
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Aug 2016, 06:11Dear Aneta
Thank you for taking your time and bring this matter to our attention.
We are liaising with the relevant department to get in touch with you for further assistance in this regard.
Please do notify us should you require any further assistance. Thanks again for your invaluable support.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply17 Aug 2016, 06:11
Official
Dear Aneta
Thank you for taking your time and bring this matter to our attention.
We are liaising with the relevant department to get in touch with you for further assistance in this regard.
Please do notify us should you require any further assistance. Thanks again for your invaluable support.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Aug 2016, 06:30Dear Aneta
Our Explora team has been trying to get hold of you on this number ***.
Kindly give us and alternative number and the convenient time to can be contacted.
We would like to hear from you for further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply18 Aug 2016, 06:30
Official
Dear Aneta
Our Explora team has been trying to get hold of you on this number ***.
Kindly give us and alternative number and the convenient time to can be contacted.
We would like to hear from you for further assistance.
Kind regards
Dinah
Best regards,
AF
Aneta F's updateReviewer Update
18 Aug 2016, 08:33They managed to get hold of me this morning. Thank you very much for your prompt response.
AF
Aneta F's update18 Aug 2016, 08:33
Reviewer Update
They managed to get hold of me this morning. Thank you very much for your prompt response.