DSTV Explorer in a complex a problem to install :(

<p>i have bought the dstv explorer on a black friday, almost a month ago and i have been struggling with the installation since then, i even phoned the DSTV multichoice for advise after ellies installer failed me. an Agent from multi choice gave me few contacts that around my area who can help me with my problem. after i have contacted one company, they said they will come a week later, which is today and they did, but when they got here, the technician told me that since i stay in complex and use a commune dish i will have to pay 1200R for a switch, WHERE ON THAT BLACK FRIDAY SPECIAL IT WAS MENTION THAT IT DEPENDS WHERE YOU STAY??? as far as i know that special included installation, its been a month sitting with this explorer and i have wasted my airtime phoning around without any help, if really i have to pay that 1200R for the installation i would like to be refunded because it forfiet the purpose as i thought i was saving money when i bought it!!!!! my kids waited for a month without their favorate program, this is really un acceptable.</p>