1 reviews | Active since May 2013
DSTV EXPLORER HAVOC
What utter and ridiculously bad bad service received from DSTV. They talk you into a 2 year contract at little or no extra charge for Explorer tell you they will install for free and give you the service provider in the area who since has not been able to get our decoder right after coming to our property four times in the last two weeks and we still have no DSTV and haven't had since the beginning of the month. We have called, complained and to no avail or response we are at our wits end as this installation company clearly have no idea whatsoever as to what they are doing and I think it is an utter disgrace that they are on the approved list of DSTV installers. He is here as we speak at 7:30 Thursday evening for the fifth time trying to sort out the problem of our TV's freezing and not having any signal due to bad installation, How much longer am I supposed to be patient without loosing total control of everything. I would like to call someone out who knows what they are doing and bill DSTV for this amount and WILL NOT pay for this months subscription if this problem is not sorted out ASAP.<br> <br> I am a very unhappy customer...
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
