DSTV EXPLORER DELIVERED TO WRONG RECIPIENT

<p>I currently have a very bad experience with my DSTV Explorer being delivered to me by the courier services "On the Dot Service Centre". Last night 7 March 2017@ 19:17 I received sms's from DSTV that my Service Smartcard has been activated, also an email that I do have my DSTV Explorer on hand, whereby I realised that there must be a mistake as I did not receive my DSTV Explorer. When I came to the office this morning another lady in our department also had the same problem, luckily her neighbour was honest enough to deliver the parcel to her. I contacted DSTV, whereby they refer me to "On the Dot Service Centre". I contacted the courier services, whereby they mentioned that the parcel was delivered and signed by someone, and that they will have to investigate as to who received the parcel. I also contacted DSTV to report this matter, but thus far no-one could inform me as what will happen. My question is why is the parcels delivered to the wrong receipients, as you have to display your ID as well as the parcel reference number OFT1T ********** 5. Also I am now trasferred from number to number, but thus far no one could assist, not DSTV, nor On the Dot Service Centre. This is a very unprofessional services rendered, as now I am paying for something I do not have.</p>