1 reviews | Active since Nov 2011
DSTV explorer application shocking
I have been a client of DSTV for many years and it is very disappointing that you market the new DSTV Explorer and the easy steps to follow to upgrade or apply. This is in fact not the case, I have been sending messages to your DSTV Explorer number since November 2014, I had one consultant that contacted me to do the application, he was going to phone me back and it is April 2015 and I have not had any calls after numerous messages send to the call centre. I then contacted DSTV and all they had to say is sorry mam but the DSTV explorer application call centre is only an outbound call centre, they then gave me an email address to email to my surprise that also did not work, I have indeed send an email requesting someone to contact me and still nothing.<br> <br> This is pathetic customer service and to think that I have been and am a very loyal client for many years<br>
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,