BM
Bm M
1 reviews | Active since Aug 2012
03 Nov 2021, 07:45
Dstv explorer always freezes
I am struggling with my DSTV Explora for the past months. The catch up function freezes all the time. An agent has reset the device at multichoice as initially it was *******, now everything freezes. Contacted Twitter agents many times they give me same instructions to follow but they are clueless and know nothing. It's frustrating cause I don't know what they did to it to freeze, it started after taking it there..
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
03 Nov 2021, 08:18Hi Knowsmyrights Motlotsi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. \
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. \
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Nov 2021, 08:18
Official
Hi Knowsmyrights Motlotsi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. \
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. \
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
03 Nov 2021, 22:03Hi Knowsmyrights Motlotsi,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** number and could not get hold of you.
Please note that you will need to bring the decoder again for testing.
We noticed that you have a decoder insurance. Please note that below:
Technical, mechanical or electrical malfunctions. A three-month waiting period applies from the date of activation of the policy. A decoder from our service stock of the same or similar type will be provided to you in the event of a claim.
Total loss or damage due to fire, lightning, flood, explosions, theft and attempted theft. No waiting period applies. A new decoder of the same or similar type will be provided to you in the event of a claim.
Kind Regards,
DStv Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** number and could not get hold of you.
Please note that you will need to bring the decoder again for testing.
We noticed that you have a decoder insurance. Please note that below:
Technical, mechanical or electrical malfunctions. A three-month waiting period applies from the date of activation of the policy. A decoder from our service stock of the same or similar type will be provided to you in the event of a claim.
Total loss or damage due to fire, lightning, flood, explosions, theft and attempted theft. No waiting period applies. A new decoder of the same or similar type will be provided to you in the event of a claim.
Kind Regards,
DStv Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Nov 2021, 22:03
Official
Hi Knowsmyrights Motlotsi,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** number and could not get hold of you.
Please note that you will need to bring the decoder again for testing.
We noticed that you have a decoder insurance. Please note that below:
Technical, mechanical or electrical malfunctions. A three-month waiting period applies from the date of activation of the policy. A decoder from our service stock of the same or similar type will be provided to you in the event of a claim.
Total loss or damage due to fire, lightning, flood, explosions, theft and attempted theft. No waiting period applies. A new decoder of the same or similar type will be provided to you in the event of a claim.
Kind Regards,
DStv Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** number and could not get hold of you.
Please note that you will need to bring the decoder again for testing.
We noticed that you have a decoder insurance. Please note that below:
Technical, mechanical or electrical malfunctions. A three-month waiting period applies from the date of activation of the policy. A decoder from our service stock of the same or similar type will be provided to you in the event of a claim.
Total loss or damage due to fire, lightning, flood, explosions, theft and attempted theft. No waiting period applies. A new decoder of the same or similar type will be provided to you in the event of a claim.
Kind Regards,
DStv Hello Peter Team
Best regards,
BM
Bm M's updateReviewer Update
04 Nov 2021, 06:25You can't call me in the middle of the night and expect me to answer, you need to call during business hours, what kind of customer service is this. I need some answers before I bring the decoder, again. I don't use water but petrol and not working, so call me
BM
Bm M's update04 Nov 2021, 06:25
Reviewer Update
You can't call me in the middle of the night and expect me to answer, you need to call during business hours, what kind of customer service is this. I need some answers before I bring the decoder, again. I don't use water but petrol and not working, so call me