DSTV Explorer

i have recieved the most appalling service from Multichoice. i have app**** and been approved for a DSTV explorer on the 28/12/2017, to date i have not recieved a call for delivery. i have called numerous times and was told someone will call me, guess what i am still waiting. i called on the 29/01/2018 and a lady as kind enough to assist and explained that she can see everything was approved but the price lock department did not send out any delivery, i was told they will call me back they never did. so i called back on the 30/01/2018, spoke to a sindiswe who clearly just wanted me to get off the phone, she gave me a story that my application was not processed! I asked to speak to a supervisor, i was told to wait, after her typing away on her pc she comes back and says all the supervisors have gone out, seriously i work in a contact centre and i have never heard of agents been left unattended. if you guys dont want the business tell me as it is frustrating to have to deal with your call centre