SK
Sinothile K
1 reviews | Active since Jul 2016
12 Oct 2016, 13:17
Dstv Explore rebooting itself
<p>Hi</p> <p> </p> <p>I am very disssapoitend the dstv explore is rebooting it self every 5 minutes since from sunday 9 October 2016.</p> <p>i have called call center several times but no assistance they saying u working on the issue , so really what am l paying for if i cant watch the TV???????</p> <p> </p> <p>Please call me as soon as posible </p>
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Oct 2016, 13:29Dear Nomvula Khoza
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply12 Oct 2016, 13:29
Official
Dear Nomvula Khoza
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Oct 2016, 10:16Good day Nomvula Khoza
Thank you for bring this matter to our attention.
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
To resolve your rebooting problem on your decoder, please leave your decoder plugged in on switch on as we will be fixing this problem remotely. Please note the decoder should not be on standby but switched on.
Should you require any addition assistance, please do not hesitate to contact us.
Kind Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply13 Oct 2016, 10:16
Official
Good day Nomvula Khoza
Thank you for bring this matter to our attention.
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
To resolve your rebooting problem on your decoder, please leave your decoder plugged in on switch on as we will be fixing this problem remotely. Please note the decoder should not be on standby but switched on.
Should you require any addition assistance, please do not hesitate to contact us.
Kind Regards
Rupert
Best regards,