AJ
Arlene J

1 reviews | Active since Aug 2016

19 Aug 2016, 07:16

DSTV Explore

<p>We have recently upgraded to and explorer which was the biggest mistake! We have not had one month where we were able to enjoy it for a full month. The same error keeps appearing. Out of the 400 odd channels we are only able to watch 10. The other channels we are unable to view due to "faulty connection or bad weather"</p> <p>Now I understand that bad weather ( this being stormy, rainy , strong winds) can cause connection issues, but a slight breeze???</p> <p>Then to add more frustration, we had to purchase a bigger dish as this works in conjunction with the explorer, for better connection..REALLY!!!!</p> <p>I have called the call centre, who keeps on taking me through the same problem solving method, yet nothing works!!</p> <p>After doing all they say , with the problem still there, they then end up telling me, there is nothing more that they can do??!!!! ARE YOU KIDDNG ME!!! You are my go to with any issues and you telling me that you cannot help me!!! If you cant then who is going to ??? We paying over R800 a month for what???? Definitely not a service!!</p> <p>We have had technicians(CERTIFIED DSTV APPROVED) at our place, however the problems pesists. ALL they doing is milking us each time!!! This is highly frustrating</p> <p>I refuse to pay another cent to another technician!!! SORT THE PROBELM!!!!!!!!!</p>

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Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Aug 2016, 07:25
Official

Dear Arlene Jones

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Aug 2016, 07:27
Official

Dear Arlene Jonas

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Aug 2016, 07:27
Official

Dear Arlene Jonas

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Aug 2016, 07:27
Official

Dear Arlene Jonas

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Aug 2016, 08:03
Official

Dear Mrs Arlene Jonas

As per our telephonic conversation, please refer to your personal e-mail address for further information with your technical problem as confirmed.

Regards

Nesta

Best regards,