dstv explorar R799

I ordered a DSTV explorar by smsing DPP to 32444 around April 01, I got a confimation sms saying i will be contacted atfer 48 hrs. I was finally contacted after about a week. The consultant took my details then said they doing a credit check at which point he said it was being refered and he will call me back. After about another week i still did not get a call and when I checked the ITC system there was no credit check from DSTV. I called them again and they escalted to the \Sales"department but no one called. I called again after 2 weeks or so and they escalted agian. After about a week someone called and said \""they did not process my order because they were not sure which package I want \"" this is a lie the sms is only for the R799 package and i did make it clear to them(checkk the recording). Finally after another call i recived my explorar yesterday (22 May 2015). But the box did not include the 5.1 multiswitch which is needed for the explorar to work I know people that ordered this and all of them got the multiswitch but I didnt. What must I do with a explorar if i dont have such a key componenet. DSTV need to provide the Multiswitch as I ordered this alomost 2 months ago."""