DSTV Explora - You can keep it!!!

I bought a DSTV Explora decoder after seeing the wonderful things we were missing out on if we do not have one. Much to my surprise, this piece of ******* is worse than my HD PVR decoder as the Catch-Up is not catching up at all. All we get is a message that new content is being downloaded, every single day for the past how many months. I complained bitterly to the call centre people who answered my call and all I got was \sorry sir