DSTV EXPLORA ULTRA PRICE LOCK IS A ****!!!!
App**** for Explora Ultra price lock beginning April and arranged install for 17th....we arranged our day around this....today 29th no installation...no call,nothing. In 23rd a sms (ref PF9VPE) as reminder of our scheduled installation for the day....***....today 29th...no call,nothing.no explora ultra. Dstv updated in my profile (smartcard ***),and even AFTER paying through the app on 23rd...they took a debit order on 28th!!!!!!! Normally the debit won't go off I pay. *** Dstv...sort this **** out,or just leave it!! It's not our job to follow up and beg and beg.... And you'll just reply now we will get back to you...and nothing again
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Replies (2)
DStv (MultiChoice)'s replyOfficial
29 Apr 2021, 12:05Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply29 Apr 2021, 12:05
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
's updateReviewer Update
30 Apr 2021, 19:49Now you called today...everybody is escalating it to pricelock....my ultra and package is now active on my My Dstv app...no Ultra decoder.
's update30 Apr 2021, 19:49
Reviewer Update
Now you called today...everybody is escalating it to pricelock....my ultra and package is now active on my My Dstv app...no Ultra decoder.