WA
Wazeer A
1 reviews | Active since Oct 2020
29 May 2021, 20:36
DStv Explora ultra
I recently bought the new explora ultra, today I set up the new explora until now the channels is still not working. I wouldn't recommend anyone buy the new explora ultra!!! I've been waiting for more than a 5 hours for the channels to be activated!
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
30 May 2021, 09:17Hi Wazeer,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 May 2021, 09:17
Official
Hi Wazeer,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
30 May 2021, 19:42Hi Wazeer,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We have accessed your account and noted that services on your Explora Ultra are currently activated. Please note however that it will take up to 48 hours for Catch Up content on the decoder to load onto the decoder from the time of installation.
Should you require any further assistance regarding this matter please do not hesitate to email us on ***
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We have accessed your account and noted that services on your Explora Ultra are currently activated. Please note however that it will take up to 48 hours for Catch Up content on the decoder to load onto the decoder from the time of installation.
Should you require any further assistance regarding this matter please do not hesitate to email us on ***
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 May 2021, 19:42
Official
Hi Wazeer,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We have accessed your account and noted that services on your Explora Ultra are currently activated. Please note however that it will take up to 48 hours for Catch Up content on the decoder to load onto the decoder from the time of installation.
Should you require any further assistance regarding this matter please do not hesitate to email us on ***
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We have accessed your account and noted that services on your Explora Ultra are currently activated. Please note however that it will take up to 48 hours for Catch Up content on the decoder to load onto the decoder from the time of installation.
Should you require any further assistance regarding this matter please do not hesitate to email us on ***
Kind regards
DStv: Hello Peter Team
Best regards,
WA
Wazeer A's updateReviewer Update
04 Jun 2021, 18:52Hi, I'm having endless issues since upgrading to the explora ultra decoder. On the DStv app there is no channels available and no catch up when I sign in. I wouldn't recommend anyone taking the ultra explora decoder. Can some please call me and assist. I had my account with DStv for more than 10 years.
WA
Wazeer A's update04 Jun 2021, 18:52
Reviewer Update
Hi, I'm having endless issues since upgrading to the explora ultra decoder. On the DStv app there is no channels available and no catch up when I sign in. I wouldn't recommend anyone taking the ultra explora decoder. Can some please call me and assist. I had my account with DStv for more than 10 years.