1 reviews | Active since Jul 2015
DSTV Explora - Still not working!
On Saturday, 18 July we upgraded our HD PVR to a new Explora. We activated the new smartcard by calling in to the call centre and following all the right procedures. We were welcomed by the Call Centre to Explora. As explained, we waited the 48 hours for all updates and downloads to take place, no problem. One week later we tried to access Box Office to rent a movie and got an error message to say we needed to register the smartcard. So we followed instructions to register. Error message back to say that DSTV was experiencing technical difficulties and we should try again later. Which we did. 5 tries later, we called. We were then put through to Box Office who told us we should try again in 30 minutes as they were experiencing technical difficulties. Which we did. A few times. No luck. On Saturday, we phoned in and was advised that our smartcard was not registered. One hour later the problem was escalated to a Supervisor Godfrey who promised to call back - no such luck. Our DSTV services then got disconnected. We called in and was told by the Call Centre that we were not a DSTV subscriber. Still no services. Still not fixed. Refund on my Explora? Goodbye DSTV!
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records your Box Office account has been successfully activated on your new DStv Explora Decoder. Should you experience any difficulty, please advice on the error you experiencing by return mail and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records your Box Office account has been successfully activated on your new DStv Explora Decoder. Should you experience any difficulty, please advice on the error you experiencing by return mail and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,