RP
Ralph P

1 reviews | Active since Jul 2011

08 Apr 2015, 13:54

DSTV Explora Special

1. DSTV sent me a promotional SMS about 3 weeks ago concerning a R799 pm Explora Special whereby I sign up for a 2-year contract and upgrade to an Explora and Premium bouquet for R799 pm<br> 2. The promotional SMS said that DSTV would call me back if I SMS'd DPP to the number provided (32444)<br> 3. This I did and since then there has been no response/no callback<br> 4. A few days later, about 2 weeks ago I filled out a web form on [URL Removed] to request the same. No response to this day.<br> 5. Today I called the DSTV/Multichoice Contact Centre, spoke to 3 different consultants and got 3 different answers:<br> 5.1 A number to call, which turned out to not be working anymore

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Apr 2015, 14:49
Official
Hello ralphpina,

We sincerely apologise for the delay and any inconvenience caused with regards to your application.

We have sent an urgent request to our DPP department to assist you directly.

Here are our touch points:

DStv (Facebook)
@DStvcare (twitter)
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DStv Forum
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www.DStv.com

Warm Regards

Kristel

Best regards,