SR
Sergie R
1 reviews | Active since Mar 2009
24 May 2017, 10:46
DSTV Explora remote working intermittently
<p>DSTV Explora remote working intermittently. After repeated calls that got nowhere to resolution I eentually took the decoder to Randburg office. It works !!! I take it home it does not. I have replaced the decoder and the remote. Still the remote works intermittently. Been saddled with this problem for at least two years now. This is getting me very frsutrated to a point where Netflix looks like an heaven sent solution. My logged call at DSTV is number is i281 and I am tried of calling and we start with the agent asking the same questions all over again with no reolution to date.</p>
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
24 May 2017, 11:31Dear Sergie
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply24 May 2017, 11:31
Official
Dear Sergie
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
24 May 2017, 14:35Good day Sergie
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Please allow us to assist with your problem as we have escalated your concern to the relevant department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply24 May 2017, 14:35
Official
Good day Sergie
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Please allow us to assist with your problem as we have escalated your concern to the relevant department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Kind regards
Rupert
Best regards,
SR
Sergie R's updateReviewer Update
08 Jun 2017, 11:25Thank you Rupert and DSTV team for your response. Please indicate what has been done since, besides acknowledging my inconvenience as been extened by two additional weeks.
Thanks
SR
Sergie R's update08 Jun 2017, 11:25
Reviewer Update
Thank you Rupert and DSTV team for your response. Please indicate what has been done since, besides acknowledging my inconvenience as been extened by two additional weeks.
Thanks