vV
vivian V
1 reviews | Active since Jul 2011
07 Apr 2016, 13:07
DSTV Explora R899
I have app**** for the R899 pricelock XPlora deal via the dstv call centre in early March.<br> I am currently a subscriber with DSTV. Was told that contract was approved and needed to pay debit order of around R149( not sure about exact amount) before the decoder would be delivered- which should take about a week.<br> Debit order was deducted the day after application however have not received or heard anything from DSTV yt. Made several attemps to contact call centre, and every time the matter has been escalated yet no one actually get back to you. I have been transferred to so my many different departments (with each on escalating the matter) but no one can actually tell why the decoder has not been delivered!!<br> One of the references of the calls was ***6/I16<br> <br> Can you please look into this , because right now it would seem that no one there actually knows what is going on<br> Regards<br> <br>
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Replies (2)
DStv (MultiChoice)'s replyOfficial
07 Apr 2016, 22:16Hello vivverwant,
Thank you for trusting us with your query.
Please expect a call via the contact details provided above. We want to turn this around for you.
Kind Regards,
The MultiChoice Team
Thank you for trusting us with your query.
Please expect a call via the contact details provided above. We want to turn this around for you.
Kind Regards,
The MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply07 Apr 2016, 22:16
Official
Hello vivverwant,
Thank you for trusting us with your query.
Please expect a call via the contact details provided above. We want to turn this around for you.
Kind Regards,
The MultiChoice Team
Thank you for trusting us with your query.
Please expect a call via the contact details provided above. We want to turn this around for you.
Kind Regards,
The MultiChoice Team
Best regards,
vV
vivian V's updateReviewer Update
03 Jun 2016, 17:07Dear Multichoice
After months of calling and escallations i have actually cancelled this deal. Spoke to one of their supervisors which confirmed cancellation.
so to confirm that i have never received the actual decoder i now find myself in a
position where i am paying for a decoder ( on dpp) which I have never received.
multichoice says that on their side it shows that its been delivered????
to who??
by who???
who signed???
where is the documentation??
keep on deducted money from my account
no one seems to be able to help there at contact centre
please cancel my account... Go find where ur decoder is!!
this is is the worst ever service...USELESS!!
here is refrence for latest call- ***6-i59
vV
vivian V's update03 Jun 2016, 17:07
Reviewer Update
Dear Multichoice
After months of calling and escallations i have actually cancelled this deal. Spoke to one of their supervisors which confirmed cancellation.
so to confirm that i have never received the actual decoder i now find myself in a
position where i am paying for a decoder ( on dpp) which I have never received.
multichoice says that on their side it shows that its been delivered????
to who??
by who???
who signed???
where is the documentation??
keep on deducted money from my account
no one seems to be able to help there at contact centre
please cancel my account... Go find where ur decoder is!!
this is is the worst ever service...USELESS!!
here is refrence for latest call- ***6-i59