Dstv Explora query that took more than 2 weeks

I very disappointed by Multichoice. My Dstv Explora had technical problem which I queried from 22 May and could not be resolve ,and then I received an email on the 27 May saying that they are going to replace it with the new Explora , apparently the Explora that I had was phase out. On 3 of June the blocked my Explora before getting the new one. I then received the new Explora 4 days later to top it all ,the new Explora uses different satellite cable which I have to wait for another 6 days before I can get a technician to resolve it.