DSTV Explora Price Lock cant keep their promises(Re: Explora Price Lock Delivery ***6 [#734033])

DSTV Explora Price Lock cant keep their promises. On the 18th of October 2018 i decided to call DSTV to enquire about the Explora Price Lockwhich i had seen quite a number of adverts on TV. The agent on the other side convinced me to get one as it was a good deal and made an application for me which returned as a positive. I was promised that my Explora decoder was to be delivered within 2 to 4 working days to which i am yet to receive anything even today 16 November 2018. A week after making the application and speaking to the agent i got a call from gentleman who told me that he wanted to deliver my decoder , but according to him he was in Port Shepstone and mind you that I had specifically told the DSTV agent that i was residing in Pretoria and this didn't make sense to me. within 2 days of that mishap i was contacted by a lady from multichoice who was asking me where i was so that delivery can take place , but to my dissapointment i found out that the agent was calling me from Port Shepstone. At the beginning of November I decided to look for the DSTV customer care number/ contact details but it proved to be a futile exercise as every time i spoke to their agents i was told that the matter had been escalated and someone would call me from that company. I even tried emailing them where they would say the usual customer care lingo like "Thank you for taking the time to contact us, we are pleased to assist you." and this happened on 3 occasions . The last thing which i found to be very stupid and strange was for them to ask me for my email address after i had sent them an email complaining about them not keeping to their promises. I'm highly dissatisfied with the kind of treatment i have received from DSTV.

This is the ref:Explora Price Lock Delivery ********** 6 [#734033] Name: Sechaba Seema ********** 164